Terms and Conditions

1. Introduction

Welcome to Cliff View Retreat (“we”, “us”, “our”). These Terms & Conditions govern your use of our website https://cliffviewretreat.in and all services, bookings, and interactions made through it.

By accessing our website or making a booking, you agree to be legally bound by these Terms. If you do not agree, please do not use our website or services.

2. Booking & Reservations

All bookings are subject to availability and confirmation from our team.
A booking is considered confirmed only after receiving confirmation via email, phone, or message from Cliff View Retreat.
We reserve the right to refuse or cancel any booking at our discretion.
Guests must provide accurate personal and contact details while making a reservation.

3. Check-In & Check-Out

Standard check-in and check-out times will be communicated at the time of booking.
Early check-in and late check-out are subject to availability and may incur additional charges.
Valid government ID proof is mandatory for all guests during check-in.

4. Payment Policy

Full or partial advance payment may be required to confirm bookings.
Payment methods accepted will be communicated during booking confirmation.
Prices are subject to change without prior notice; however, confirmed bookings will not be affected.

5. Cancellation & Refund Policy

Cancellation requests must be made within the specified time mentioned at the time of booking.
Refund eligibility depends on the timing of cancellation and booking conditions.
No refund will be provided for no-shows or last-minute cancellations unless otherwise stated.
Refunds, if applicable, will be processed within a reasonable timeframe.

6. Guest Conduct

Guests are expected to behave respectfully and maintain property decorum.
Any damage to property caused by guests will be charged to the guest.
Illegal activities, substance abuse, or disruptive behavior is strictly prohibited.
Management reserves the right to remove any guest violating rules without refund.

7. Property Rules

Outside food and beverages may be restricted based on property policy.
Smoking is allowed only in designated areas (if applicable).
Pets may be allowed or restricted depending on booking type (as per property rules).
Guests must follow all safety instructions provided by staff.

8. Liability Disclaimer

Cliff View Retreat is not responsible for any loss, theft, or damage of personal belongings.
Guests participate in activities and use facilities at their own risk.
We are not liable for any injury, accident, or unforeseen events during the stay.

9. Website Use

You agree not to misuse or attempt to harm the website or its services.
All content on this website is owned by Cliff View Retreat and cannot be copied or reused without permission.

10. Privacy

Your personal information will be used only for booking and service purposes. We do not sell or misuse customer data. For more details, refer to our Privacy Policy.

11. Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time without prior notice. Continued use of the website means acceptance of the updated terms.

12. Governing Law

These Terms shall be governed and interpreted in accordance with the laws of India.

13. Contact Us

For any questions regarding these Terms & Conditions, you may contact us through the details provided on our website.