Privacy Policy

1. Introduction

Welcome to Cliff View Retreat (“we”, “us”, “our”). We respect your privacy and are committed to protecting the personal information you share with us through our website https://cliffviewretreat.in.

This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services.

2. Information We Collect

We may collect the following types of information:

a) Personal Information

When you make a booking or inquiry, we may collect:

Name
Phone number
Email address
Address (if required for booking)
Government ID details (during check-in, not stored online in most cases)
b) Non-Personal Information

We may also collect:

Browser type
Device information
IP address
Pages visited and time spent on website
Cookies and usage data

3. How We Use Your Information

We use the collected information for the following purposes:

To process bookings and reservations
To communicate with you regarding your stay
To provide customer support
To improve our website and services
To send important updates or promotional offers (if opted in)
To ensure safety and prevent fraud

4. Cookies Policy

Our website may use cookies to:

Improve user experience
Analyze website traffic
Remember user preferences

You can disable cookies through your browser settings, but some parts of the website may not function properly.

5. Data Protection & Security

We take appropriate security measures to protect your personal data from:

Unauthorized access
Alteration
Disclosure
Destruction

However, no method of online transmission is 100% secure, and we cannot guarantee absolute security.

6. Sharing of Information

We do not sell, rent, or trade your personal information.

We may share information only in the following cases:

With trusted service providers (for booking or payment processing)
If required by law or government authorities
To protect our legal rights or prevent fraud

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites.

8. Your Rights

You have the right to:

Request access to your personal data
Request correction or updates
Request deletion of your data (subject to legal obligations)
Opt out of promotional communications

9. Data Retention

We retain personal information only as long as necessary for:

Booking and service purposes
Legal and regulatory compliance

10. Children’s Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect personal information from minors.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

12. Contact Us

If you have any questions about this Privacy Policy, you can contact us through the details provided on our website.