Refund Policy

1. Introduction

This Refund & Cancellation Policy applies to all bookings made at Cliff View Retreat through our website https://cliffviewretreat.in or any other booking channels.

By making a reservation, you agree to the terms mentioned below.

2. Booking Confirmation

A booking is confirmed only after receiving advance payment and confirmation from our team via email, phone, or message.
Until confirmation is provided, the booking remains tentative and may be subject to change.

3. Cancellation Policy

Cancellations must be requested directly through our official contact number or email.
Cancellation eligibility depends on the time of cancellation before the check-in date.
Cancellations made closer to the check-in date may incur charges or be non-refundable.
No-shows (guests who do not arrive) will be charged the full booking amount.

4. Refund Policy

Refunds, if applicable, will be processed based on the cancellation timing and booking conditions.
Any advance payment made may be partially or fully non-refundable depending on the cancellation policy applicable at the time of booking.
Refunds will be processed within 7–14 working days (or as per bank/payment gateway timelines).
Transaction charges or payment gateway fees (if any) may be deducted from the refund amount.

5. Early Check-Out

In case a guest chooses to check out earlier than the scheduled stay period, no refund will be provided for unused nights unless otherwise agreed by management.

6. Rescheduling Policy

Booking rescheduling is subject to availability.
Requests for date changes must be made in advance and are not guaranteed.
Price differences may apply if new dates have different rates.

7. Force Majeure

Cliff View Retreat shall not be liable for refunds or compensation in case of cancellations or disruptions caused by events beyond our control, including but not limited to:

Natural disasters
Government restrictions
Pandemics or health emergencies
Power failures or infrastructure issues

8. Refund Exceptions

No refund will be provided in the following cases:

Last-minute cancellations
No-show bookings
Violations of property rules
Early check-out without valid reason or approval

9. Contact for Cancellation/Refund

For any cancellation or refund requests, please contact us using the details provided on our website.

10. Policy Updates

We reserve the right to update or modify this Refund & Cancellation Policy at any time without prior notice. Changes will be effective immediately upon posting on the website.